Returns and Exchanges Policy
At Kimo Store, we want you to be completely satisfied with your electronics; if you are not, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all devices are in their original packaging with all accessories included to qualify for a return.
Initiate Your Request
Log into your Kimo Store account, navigate to your order history, and select the 'Return Item' button to generate a return authorization number.
Prepare the Package
Securely pack the electronic device in its original box, including all manuals, cables, and promotional items that were originally included.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our technicians inspect the device for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing